We typically process all refund requests within 48 hours upon receiving the required details. These details include the following:
- Written details as to why the refund is being requested.
- Photos of defective products if applicable
- Barcode Number
- Lot Number
- Expiry Date
As results cannot be guaranteed – Refunds are limited to one product per customer in the event of unsatisfactory results. We have a 60 day money back guarantee.
After providing the information above, If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within X AMOUNT of days.
Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of shipping error.
Replacement Products (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@SakuraNutraceuticals.com . We don’t replace any item that is damaged or broken after being opened. Sakuranutraceuticals.com will send your replacement product at no charge, one time (domestic only). Subsequent replacements are the responsibility of the customer.
Sakuranutraceuticals.com will send you your replacement item(s) within 48 hours on regular shipping days if approved. If the item you are looking for is out of stock, we will notify you by email or phone.