To be eligible for a return or exchange, your item must be unopened and in the original condition that you received it. You have 48 hours from the day you received your items to review, and if necessary, return or exchange your purchase from Sakura Nutraceuticals, Inc.
It is your responsibility to return the item(s) to Sakura Nutraceuticals, Inc. with tracking confirmation for your return postage. To complete your return, email us at support@SakuraNutraceuticals.com and request to return the items. All items must be mailed to our returns warehouse. Keep in mind, returned items are subject to inspection and restocking fees of $2.50 per order plus $0.20 per item within.
There are certain situations where returns and exchanges will not be accepted:
- Any item not in its original condition, is damaged, or tampered with.
- Any item that is returned more than 7 days after accepting delivery without prior communications with our team.
Once received, we will need to do a quick evaluation to ensure that the product is unopened and can be restocked. This is a standard procedure, after which we can offer you a store credit for the product. Which product in particular are you looking at? We can look to create a new order for you, we simply need to get the return in progress first.
Thank you for your business!*
Sakuranutraceuticals.com partners with a 3rd party fulfillment center and does not directly control the shipping process. Ultimately, the shipping process is handled by Name, our fulfillment center in Oklahoma City, OK, USA. Orders received for products in stock typically ship out within 1-2 business days. Tracking numbers for shipped orders should be obtained directly via email upon support@SakuraNutraceuticals.com receiving it.
If a mail carrier loses a package in transit, the customer may reach out to Sakuranutraceuticals.com support to request assistance in shipping the product again. Products that are lost in transit will need to be purchased again. Sakuranutraceuticals.com will contact the package carrier that lost the product to seek out a refund or open a dispute or case.